Michigan Vehicle Solutions

Reviews about Michigan Vehicle Solutions

• Øystein Espedal

  Dec, 10 2017
  ★ ★ ☆ ☆ ☆
  Great service and very friendly employees. They worked closely with me throughout the repairs to clarify what services I might need, and were always helpful in suggesting good solutions. However I unfortunately cannot recommend their paint shop services, at least not judging from my personal experience.
  
  My Chevy Camaro ZL1 had a damaged door that needed a repaint. MVS repainted the entire side, and it looked fine to my untrained eyes when I got the car back. However when I went on to sell the car about a month later, my local Chevy dealer took a closer look and pointed out several defects in the paint where MVS had worked on the car. The work was described, in their words, as "sub-par and low quality". After having them pointed out by the Chevy professional, I could actually feel several bumps of "runny paint" and granules across the body.
  
  After an official appraisal, the end result was that MVS' paint job had reduced the value of my car with $2,000-2,500 from its original resale value of approx. $43,000. Now keep in mind that this is just one person's experience. It might be that I was simply an unlucky customer, and I'd hate to have a negative impact on MVS' reputation if it's undeserved. However it is what happened, and I have to be honest about that no matter how friendly the MVS staff is. I advise future customers to have any paint job double-checked by an independent professional before accepting the car back.
  
  I should also point out that the promised date of completion was delayed several times until finally, about a month after the original date I think, my car was finished. I do understand that delays happen, but I would prefer being able to trust the dates given nonetheless. This was especially important considering I live in Oklahoma, and needed to get back. However I stayed at a friend's and worked from my lap top, so things worked out for the most part.
  
  Thank you for a great attitude and customer service, and good luck with your future business.
  
  (I was uncertain on whether to give two or three stars. Their customer treatment and attitude were both excellent. However as it is ultimately the quality of the work that decides whether or not you'd want to use their services, I've decided to rate them based on that primarily, hence the two stars.)

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